OBJECTIVE:

EXPERIENCE:

1/2012 - Present

Industry: Telecommunications Services

Sr. Technical Program Manager

VZ Federal Accounts, VZ Wireless Solutions.

• Managed multitude of CMS projects dealing with their migration from AT&T to VZ under Networx. Full ownership of all associated projects which include activities on CMSNet and CMS Extranet networks that VZ has created & maintains for CMS. This is a large network comprising of about 300 nodes with regional & satellite offices. Work includes building out WAN network, connectivity to various agencies under HHS, Security of the network and multitude of applications based in the network. • Responsible for delivering the solution set that VZ won under GSA Networx contract to transition HHS-CMS network from AT&T. Help grow this $200M+ account by proposing, cross selling & closing additional services, the agency required during the contract term. Focus on customer satisfaction via key metrics to ensure successful re-bid & contract renewal. • As the PM, typical activities include deciphering the customer needs, come up with scope of work for various teams that need to be engaged, interworking with various pre-sales/post-sales teams including Managed Network Services, Managed Security Services, Managed Services Delivery, CPE Management, Collocation Management, and providing solutions like VoIP & Unified Communication (UCC), IT & Cloud Computing Services (IaaS/CaaS), OSS/BSS systems, M2M & 4G/LTE based wireless solutions.• Dynamic work environment requiring very strict timelines from the start day to the end. As the PM, provide direction to the team to drive the different processes and engagements through the delivery of the solution. Day to day work involves setting up requirements for Account/Sales team, engaging all stakeholders, scope definition, diligent scheduling, proper execution, timely finishing and making sure of accurate billing from VZ.• Leading effort to oversee the various components of the design, HW sizing, Call flow, capacity planning, Verification with the product team & field teams. Installing product in VZ labs & staging areas for detailed verification of functionality. Playbook creation for deployment team to run with FOA and then eventual deployment at 60+ VZW distribution centers and centralized FCAPS via the NEC, NOC and NSS centers. • Involved in high level HW/SW verification & testing of this new VZW in-house Internet Solutions platform replacing the multitude of platforms form various vendors. From HLD to product testing, Maintenance Engineering testing, Field testing before the upcoming FOA and field deployments. The platform impact has a large footprint covering all VZW data-centers.• This in-line platform will carry all the VZW wireless data traffic from 4G-LTE, 3G-EVDO & 1x services, enabling VZW to have a consolidated platform to build up on, for all advanced future services like Toll-Free Data Services (TFDS), Sponsored Data, Video Optimization, Flexible Billing, Mobile Check-Out & Identity Services.

7/2008 - 12/2011

Industry: Telecommunications Services

Complex Solution Manager

• Responsible for the overall Complex solution development/assessment and cost assessment for bids ranging from relatively small to large $200M+. Work resulted in several winning efforts ranging from $80M-$100M per year. • Pre-sales complex solution creation, based on VZ Deal Line Management (DLM) and EMR processes. Extensive involvement with the bids process from RFP/RFI/RFQ dissemination to defining scope of work. Rigorous interworking with all other pre-sales team that include Managed Network Services, Managed Security Services, Managed Services Delivery, Program & Project Management, Global CPE Management, Collocation Management, CPE Staging & Procuring, Contact Center & Service Desk Management, VoIP & Unified Communication Services, IT & Cloud Services, SLA, OSS/BSS Systems, EMEA/ASIAPAC/LATAM teams management.• Working large bids on very strict delivery timelines. As the SDM, provide direction to all internal & external teams to drive the different processes and engagements. Extensive project management skills for setting up requirements for Account/Sales team, engaging all the stakeholders, diligent scheduling. • Apart from a huge array of deliverables, creating and hosting status calls, individual stakeholder calls and setting expectations/deliverables are part of daily routine. Creating & Updating various documents like the Gap Analysis, Project Requirements/Timelines, SOW for various stakeholders, Individual Tower Tracker, Requirements for TPV, All CPE & Services document, Cost Tracker and Governance Documents. • Extensive knowledge boost in various technologies like Managed VoIP/Unified Messaging, Cloud Services, MWAN, MLAN, IT Services, ATM, Frame Relay, VoIP, MPLS-PIP, VPN, IP-PBX, VPN, ACD, IVR, Customer Portal, MPLS/PIP, M2M & other Mobility Services.

10/2005 - 6/2008

Industry: Telecommunications Services

Sr. Sales/Solutions Engineer

• Wireless prime for the public sector/federal accounts in Maryland and Washington, DC. Primary point of contact for all technical expertise for the local sales team in Maryland and DC.• Extensive senior level engagement with the customer, coordination with multiple vendors and other Sprint-Nextel teams required to execute complex end-to-end solutions. Successful on time delivery demands Project Management skills, Pre-Sales, Conflict Resolution and Team Work. • Preparing technical presentations and presenting those at the customer meetings. This requires interactions with many teams like Strategy, product management, new technologies and field trials.• Providing solutions such as Sales force Automation, Field Force Automation, Real-Time access to Intranet/Internet/Email, Location Based Solutions and Mobile Broadband Extensive solutions such as Video/Audio Streaming, Digital Imaging, Rich Messaging, Wireless Kiosks, Digital Signage, Video Surveillance, Point-of-Sales, Remote Connectivity.• RFP/RFQ/SLA management for new and existing accounts. Dissecting the details and providing feedback to different groups that may potentially be involved in the projects. Chair and head weekly calls to track progress and deliver on time.• Provide complex solutions in VoIP, EVDO, IPVPN, Secure Networking, J2ME based handset applications for vertical and horizontal markets. Good knowledge in data technologies like IP, Frame Relay, ATM, Dedicated line, MPLS and equipments from CISCO, NORTEL, AVAYA & JUNIPER.• In depth understanding of Sprint product portfolio which includes PIP network, Internet Services, data/voice networks, L2TP, SprintLink FR, WAN/LAN, IPSec VPN, MPLS VPN, Fixed Mobile Convergence, mobile broadband EVDO/WiMAX and Location Based Services (LBS).

10/2003 - 9/2005

Industry: Telecommunications Services

Sr. Network Engineer (SME)

Joined the Nextel operations team as the SME in E911/LBS (Location Based Services) to work on the Nortel GMLC/SMLC solution using AGPS technology. Later on worked on the Qualcomm Snaptrack on HP MPC/PDE solution being a part of the post-merger Sprint-Nextel operations team.• Integral part of operations team which implemented the E911 systems in the Nextel National Network since its beginning days in 2002. Took it from a very basic system to a mature, feature rich and stable solution providing E911 PH-I/II (CAS/NCAS/HCAS) to Nextel customers based on JSTD-36.• Site/PSAP integration support, MLC-MSC interactions, SS7 through the Nortel USP and IP/ATM/FR transactions to external vendors like Intrado(ALI) and Global Locate(WARN reference). Gained good experience on position technologies like AGPS, AFLT, EOTD, Hybrid, AOA/TDOA and Fingerprinting. • 24/7 monitoring of the E911/LBS network through the NNOC personnel and providing Tier-2/3 support for alarms or outage, including vendor and MSC/STP/SS7/IP Transmission issues. • Automated several processes by PERL, UNIX Shell & VB scripting. Maintained the E911/LBS internal web page to provide live and historical data to upper management and other teams. • Participate & review the DRD, FRD, NIA, Baseline, CIQ, ATP, MOP and vendor documents that are provided before any features/patches/loads are scheduled to be delivered into the Nextel Network. Performed detailed lab testing of any new features and ATP testing before delivering to live network.• Being in forefront of the live network, had constant interaction with the Architecture/Network & Systems Engineering/Operation Service Support/Field Engineering teams to provide recommendation for new features and services. Regular vendor meetings providing requirements for future releases and on-going issues list.

1/2002 - 9/2003

Industry: Telecommunications Services

Sr. Field/Integration Engineer

• Involved in On-site testing and integration for all the major carriers in US, for getting their systems to meet the FCC deadline for Enhanced 911 phase-II. Rigorous manual and automated testing of multi-party equipments (HP MPC/PDE, Nortel MLC, Intrado, Openwave, QualComm and SignalSoft).• 60-70 % On-Site customer premises work for integration purposes and dealing with various design/test/ integration teams. Customers include Sprint PCS, Verizon Wireless, T-Mobile, AT&T Wireless, Qwest Wireless & Bell Mobility Canada.• Primary field/integration engineer providing end-to-end implementation, integration, calibration of Service Provider networks E911/LBS systems. Work included configuring multitude of platforms to work together, on-site interconnectivity, remote testing and technical support.• On the run scripting using PERL, VB scripts, C++, UNIX Shell and creating detailed documentation of RF-MSC-MPC-PDE call flows, IS-41 and E2/E12/E5 messaging, PSAP-ALI interactions.

1/1999 - 12/2001

Industry: Telecommunications Services

Sr. Network & Business Consultant

Lead Professional Services Engineer engaged in design and evolution planning of VoIP and VoATM solutions. Required in-depth understanding of SIP, MGCP, MEGACO, H.323 based Packet Networks.• Provide multi-phase evolution by proper traffic sizing, bandwidth requirements, signaling requirements, equipment count, deployment locations with room for future growth. Engineering and business case analysis through direct/indirect customer interaction/presentations. • Consolidation of their backbone network comprising of TDM, ATM & FR into ATM or IP core. This required equipment/protocol interworking, available/required services, service/bandwidth limitations and future growth pattern. Gathering traffic/capacity/performance data from customers.• Drove the requirements into internal product teams to develop features in the VoIP solution to meet the needs of the market. Developed engineering guidelines for SIP, H.323, MGCP based VoIP networks.• Mentor the junior engineers to learn the nuances of industry standard practices, in-house custom scripting tools and market assumptions to deliver optimum evolution plans for customers like Verizon, Sprint, Sita-Equant, Qwest, SwissCom, CapRock, MCI-Worldcom and Primus communications.

9/1995 - 8/1998

Industry: Telecommunications Services

Systems Analyst/Programmer

• Work consisted of designing/dimensioning of new and existing DMS-MTX/BSC/BTS for CDMA/GSM Wireless Network. Team member of the 1xRTT (CDMA2000) project in its infancy.• Extensive interaction with customers, Nortel RF and Network Engineering groups to understand the requirements and generate appropriate scripts to configure the Base Station Subsystem (BSS).

8/1995 - 4/1998

Industry: Telecommunications Services

Software Designer/Analyst

• Involved in complete SDLC of DMS-MSC GSM wireless software which included high level design, functional description, detailed design documentation, coding, testing, verification and finally the stage integration of several features.• Protocols like ANSI/ETSI PRI, QSIG, R1, R2 and interworking with ANSI/ETSI ISUP, TCAP were initially developed using Protel I/II and were successfully migrated to Object Oriented C++ platform.

8/1993 - 12/1994

Research Assitant

Involved in developing test suites for the real time testing of network software including NFS server, TCP, UDP, IP and the network protocols like Ethernet, ATM as a part of Southwest Sun Microsystems R&D team.Implemented a multiple access, distributed multimedia database system on the university World Wide Web Site using INGRES RDBMS, SUN RPC and Netscape as the client, which was my Master's thesis.

EDUCATION:

1/1993 - 8/1995

Master's Degree

7/1988 - 7/1992

Bachelor's Degree

CERTIFICATION:

7/2011

6/2011

SKILLS:

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Skill Level

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Proficiency Level

CAREER HIGHLIGHTS:

• Solution Development & Architecture with 6 years of RFP/RFI/SLA Management experience. • Program/Project/Implementation Management for large & complex solutions. • Strong knowledge in TCP/IP/VoIP/MPLS-PIP/WAN/LAN/Call Center/Data Center & Cloud Computing technologies. • 2.5G/3G/4G CDMA/EvDO/GSM/UMTS/LTE wireless network planning & implementation. • 911/E911/LBS technologies, FCC Regulatory compliance/mandates, MSC/LEC/PSAP Routing, SMLC/GMLC/MPC/PDE interworking. • Cisco/Juniper based networking technologies, Routing, Switching, Bridging protocols. • Excellent communication, interpersonal, analytical, problem solving and presentation skills.

INTERESTS & HOBBIES:

Sports

Telocommunications Expos

AFFILIATIONS:

IEEE

Member

Electrical Engineering Association

Secretary

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